Refund Policy

1. Overview

VA Force, also referred to as “we,” “our,” or “us,” is committed to providing reliable, professional, and high-quality virtual assistant services to our clients. We understand that in some situations, a client may request a refund. This Refund Policy explains the conditions under which refunds may or may not be available.

By purchasing services from VA Force, booking a service plan, or starting an engagement with us, you agree to the terms stated in this Refund Policy.

2. Advance Payment for Services

VA Force may charge clients in advance based on the selected service plan, agreed hours, project scope, or monthly engagement. Work begins after the required payment, onboarding details, and service requirements have been received.

The scope of work, service hours, timelines, and deliverables should be clearly agreed upon before the engagement starts.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• If VA Force is unable to begin the agreed service after payment has been made, and the delay or failure is within our control.
• If the assigned virtual assistant is unable to deliver the contracted service due to reasons within the control of VA Force.
• If the service quality clearly does not meet the agreed scope or reasonable service standards, and the issue cannot be corrected after review.
• If the client cancels the service before any work has started, subject to the cancellation terms agreed at the time of purchase.
• If a duplicate payment, billing error, or incorrect charge is confirmed by VA Force.

All refund requests will be reviewed on a case-by-case basis. Submission of a refund request does not automatically guarantee approval.

4. Non-Refundable Services

Certain services and payments are non-refundable. These may include:

• Trial services, sample work, or introductory service periods once work has started.
• Completed work that has been delivered according to the agreed scope.
• Service hours already used by the client.
• Setup, onboarding, research, recruitment, or administrative work already completed.
• Custom project work, once execution has started and resources have been assigned.
• Third-party expenses, software fees, marketing costs, paid tools, subscriptions, advertising spend, or external vendor charges.

VA Force does not provide refunds for services that have been completed according to the agreed requirements unless an exception is approved by our management team.

5. Unused Hours and Rollovers

Refunds are generally not provided for unused hours within an agreed service plan, unless otherwise stated in a written agreement.

In some cases, unused hours may be eligible for rollover based on the client’s plan, package, or written agreement with VA Force. Rollover hours, if allowed, must be used within the agreed timeframe and cannot be exchanged for cash unless approved in writing.

6. Client Responsibilities

VA Force and its virtual assistants are not responsible for delays, incomplete work, or reduced service quality caused by the client’s failure to provide timely instructions, access, approvals, information, or feedback.

Refunds may not be available if:

• The client provides delayed, incomplete, inaccurate, or unclear instructions.
• The client does not provide required login access, files, documents, tools, or approvals.
• The requested work is outside the agreed scope of service.
• The client changes the scope, timeline, or requirements after work has started.
• The client expects results that depend on third-party platforms, external vendors, market conditions, or factors outside VA Force’s control.
• The client does not cooperate with the reasonable service process required to complete the work.

7. Billing Errors and Duplicate Payments

If you believe you were charged incorrectly, charged twice, or billed for an incorrect amount, please contact VA Force as soon as possible with proof of payment and details of the issue.

If a billing error is confirmed, VA Force will correct the issue and may issue a refund for the incorrect charge.

8. Refund Method and Processing Time

Approved refunds are generally processed back to the original payment method used for the transaction. For example, if payment was made by credit card, the refund will normally be issued back to the same credit card.

VA Force does not guarantee that refunds can be issued through an alternative payment method.

Refund processing timelines may vary depending on the payment processor, bank, card provider, or financial institution involved. Any bank charges, card processing fees, currency conversion charges, or payment gateway fees are outside the control of VA Force and may not be refundable.

9. Third-Party Costs

Some services may require third-party expenses, such as software subscriptions, paid tools, advertising budgets, marketing platforms, domain services, hosting services, design assets, or other external costs.

These costs are not part of VA Force’s service fee and are non-refundable once paid or committed to the third-party provider.

10. How to Request a Refund

To request a refund, please email VA Force with the following information:

• Your full name
• Your company name
• Your email address
• Date of payment
• Service or plan purchased
• Reason for the refund request
• Any supporting details, screenshots, invoices, or documentation

Once received, our team will review your request and respond within a reasonable timeframe.

11. Changes to This Refund Policy

VA Force reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be posted on this page with the updated date.

We recommend reviewing this Refund Policy periodically to stay informed about the latest terms.

12. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact us by email.