VA Force Terms and Conditions

1. Acceptance and Scope

These Terms and Conditions govern access to virtualassistantforce.com, its content, forms and booking tools, together with the general terms under which VA Force provides virtual assistant matching, onboarding and remote support services.

By using the website, you agree to the website-use provisions of these Terms. A paid service engagement is formed through a signed agreement, accepted order form, accepted proposal, payment of an invoice, written confirmation or another legally recognized method of acceptance. If you do not accept the applicable terms, do not use the website or purchase services.

2. Agreement Structure and Priority

Different documents may apply to a client engagement. If there is a conflict, the following order of priority applies unless the parties expressly agree otherwise in writing:

1. A signed master service agreement, service agreement, statement of work or order form.
2. An accepted proposal, invoice or written service confirmation for the specific scope.
3. The Refund Policy for cancellation and refund issues and the Privacy Policy for website privacy matters.
4. These general Terms and Conditions.

These Terms do not replace a Business Associate Agreement, data-processing agreement, confidentiality agreement or other document required for a particular engagement.

3. Definitions, Eligibility and Authority

• VA Force, we, us or our means Virtual Assistant Force and the contracting VA Force entity identified in the applicable service document.
• Client, you or your means the individual or organization using the website or purchasing services.
• Services means the matching, onboarding, virtual assistant support and related deliverables described in an applicable service document.
• Client Materials means instructions, data, content, credentials, files, systems and other materials supplied by or for the client.
• Deliverables means work product expressly identified for delivery under the agreed scope.

The website and business services are not directed to children. You must have legal capacity to accept these Terms. If you act for an organization, you represent that you are authorized to bind it and provide instructions on its behalf.

4. Website Use and Prohibited Conduct

You may use the website for lawful business evaluation and communication. You must not:

• Use the website or services for unlawful, fraudulent, deceptive, abusive or harmful activity.
• Attempt unauthorized access to accounts, systems, source code, data or restricted areas.
• Introduce malware, malicious scripts, excessive automated requests or security-testing activity without written authorization.
• Scrape, copy, republish or commercially exploit website content in violation of intellectual-property rights.
• Impersonate another person, misstate authority or submit information you have no right to use.
• Interfere with website operation or another user’s access.

You may link to the website fairly and lawfully, provided the link does not imply sponsorship or endorsement. VA Force may request removal of a misleading, unlawful or harmful link.

5. Virtual Assistant Services and Scope

VA Force offers specialist support across Medical Billing, Real Estate, Customer Support, Construction Estimating, Animation & Design, AEO, Digital Marketing and EdTech. The exact tasks, hours, schedule, tools, deliverables, service level and start date are defined in the applicable service document.

Work outside the agreed scope requires written approval and may affect timing or fees. Dates and turnaround estimates depend on timely access, instructions, approvals, assistant availability and third-party systems. VA Force may propose a reasonable replacement, reassignment or revised schedule when needed to maintain service continuity.

6. Assistants, Matching and Working Relationship

VA Force reviews the client’s tasks, tools, industry, schedule and communication requirements to recommend a suitable virtual assistant. Matching is based on available information and does not guarantee a particular individual, uninterrupted availability or a specific business outcome.

Day-to-day task direction remains subject to the agreed scope, applicable law and VA Force policies. The legal status, payroll, tax, supervision and employment responsibilities relating to an assistant are determined by the applicable service agreement and governing law; these website Terms do not independently create an employment, partnership, fiduciary or agency relationship between the client and an assistant.

Any non-solicitation, direct-hire, conversion-fee or placement-fee restriction applies only when expressly stated in a written agreement accepted by the client.

7. Client Responsibilities and Approvals

The client is responsible for:

• Providing accurate, complete and timely instructions, materials, access, approvals and feedback.
• Ensuring Client Materials and requested tasks are lawful and do not infringe third-party rights.
• Maintaining appropriate licenses, consents, notices, records and regulatory approvals for the client’s business.
• Using role-based access, strong authentication and the minimum permissions reasonably necessary for the work.
• Reviewing and approving deliverables before publication, filing, payment, submission or operational use.
• Making final clinical, legal, financial, engineering, employment, advertising, coding, bidding and other regulated or high-impact decisions through qualified personnel.
• Backing up important data and promptly revoking access when it is no longer required.

VA Force is not responsible for delay or error caused by inaccurate information, unavailable systems, missing access, late approval, a change of scope or instructions that conflict with law or platform rules.

8. Fees, Billing, Taxes, Cancellation and Refunds

Fees, billing frequency, included hours, payment dates and renewal terms are stated in the applicable invoice, proposal, order form or service agreement. Unless stated otherwise, services may be billed in advance. The client is responsible for applicable taxes, bank charges and pre-approved third-party expenses, except taxes imposed on VA Force’s net income.

Late, failed or disputed payments may delay onboarding or result in paused services after reasonable notice where practical. No automatic renewal or recurring charge applies unless it is disclosed in the applicable service terms and authorized by the client.

Cancellation, unused prepaid hours, service credits and refunds are governed by the VA Force Refund Policy and any higher-priority service agreement. Cancellation of future service does not automatically refund work already performed, capacity already reserved or approved third-party costs.

9. Confidentiality

Each party must protect non-public business, technical, financial, customer, employee and operational information received from the other party and use it only for the applicable engagement. Access may be shared only with people who need it for the work and are subject to appropriate confidentiality duties.

Confidential information does not include information that the receiving party can show:

• Is publicly available without breach of duty.
• Was lawfully known without confidentiality restriction before disclosure.
• Was independently developed without use of the other party’s confidential information.
• Was lawfully received from a third party entitled to disclose it.

A party may disclose information when legally required, after giving notice where legally permitted. On termination, confidential materials should be returned or deleted as the governing agreement requires, subject to legal retention duties and secure backup cycles. A signed NDA or service agreement may impose additional obligations and takes priority.

10. Privacy, Data Security and Healthcare Information

Website personal information is handled under the VA Force Privacy Policy. For client-controlled data processed during services, the parties’ roles, instructions, security expectations, retention and incident-notification duties should be stated in the service agreement or a separate data-processing document.

Clients must provide only the data reasonably necessary for the task, have a lawful basis to share it, and configure access consistent with their own legal and contractual obligations. No internet-based service can guarantee absolute security, but each party must comply with the safeguards it has agreed to implement.

11. Intellectual Property and Deliverables

VA Force website and materials

VA Force or its licensors own the website, branding, logos, layouts, service descriptions and other website materials. You may view them for internal evaluation but may not reproduce, modify, sell or republish them without permission.

Client Materials

The client retains its rights in Client Materials and grants VA Force and authorized assistants a limited right to use them only to provide the services. The client represents that it has the rights and permissions needed for that use.

Custom Deliverables

Ownership, assignment and permitted use of custom Deliverables are determined by the applicable service agreement. Payment alone does not convert commissioned work into a “work made for hire” or transfer intellectual-property rights where a signed written agreement is legally required. VA Force retains its pre-existing tools, templates, know-how, processes and generic materials, together with third-party materials subject to their own licenses.

12. Third-Party Tools, Platforms and AI-Assisted Work

Services may involve client-selected or approved software, advertising platforms, payment processors, booking tools, cloud services, licensed assets or other third parties. Their availability, security, output and policy decisions are outside VA Force’s control and are governed by their own terms.

The client must approve paid tools and external expenses before commitment unless already included in the agreed scope. VA Force is not responsible for a suspension, outage, algorithm change, price change or data loss caused by a third-party provider, except to the extent caused by VA Force’s breach of an agreed duty.

Generative AI or automation tools may be used only as permitted by the applicable scope, confidentiality requirements, client instructions and law. Confidential, personal, regulated or proprietary data must not be entered into an AI tool unless authorized and appropriately protected. AI-assisted output requires human review and does not guarantee accuracy, originality, search visibility or platform acceptance.

13. No Professional Advice or Guaranteed Results

Unless a signed agreement expressly states otherwise, VA Force provides administrative, operational, creative and technical support—not legal, tax, accounting, investment, clinical, medical, engineering or other licensed professional advice. An assistant does not replace the client’s qualified professional or authorized decision-maker.

VA Force does not guarantee revenue, profit, claim payment, lead volume, sales, platform approval, construction cost accuracy, search rankings, AI citations or another outcome affected by client decisions, third parties, market conditions or algorithms. Any specific performance commitment must be stated in a signed service document.

14. Website and Service Warranties

The website is provided on an “as available” basis. VA Force does not warrant that it will always be uninterrupted, secure, error-free or current. Website information is general and may be updated without notice.

For paid services, VA Force will perform the agreed scope with the level of care stated in the applicable service agreement. Except for express written commitments and rights that cannot be excluded, implied warranties are disclaimed to the fullest extent permitted by law.

15. Limitation of Liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profit, revenue, opportunity, goodwill or anticipated savings, arising from the website or services.

Unless a higher-priority service agreement states a different cap, VA Force’s aggregate liability for a paid service claim will not exceed the fees actually paid for the specific affected services giving rise to that claim. VA Force is not liable for loss caused by client instructions, Client Materials, unauthorized access by the client, third-party platforms or events outside reasonable control.

These limits do not apply to fraud, willful misconduct or another liability that cannot lawfully be limited. Some jurisdictions do not permit certain exclusions, so a limitation applies only to the extent lawful.

16. Indemnification

To the extent permitted by law, the client will defend and indemnify VA Force and its personnel against third-party claims, damages and reasonable costs arising from unlawful client instructions, Client Materials that infringe third-party rights, the client’s breach of these Terms, or the client’s misuse of the website or Deliverables.

VA Force must provide reasonable notice of the claim and cooperation at the client’s expense. The client may not settle a claim in a way that admits fault by or imposes an obligation on VA Force without VA Force’s written consent. A service agreement may replace or add to this section.

17. Suspension, Cancellation and Termination

VA Force may pause or terminate access when reasonably necessary because of non-payment, material breach, unlawful or abusive conduct, a security risk, infringement, misuse of systems or a task that creates legal, ethical, safety or compliance concerns. Where practical, VA Force will provide notice and an opportunity to correct a remediable issue.

A client may cancel according to the notice and billing provisions in the applicable service agreement and Refund Policy. On termination, outstanding charges for work performed and approved commitments remain payable. Each party must return or revoke access to the other party’s property and data as the governing documents require.

Provisions concerning payment, confidentiality, intellectual property, liability, indemnification, dispute resolution and any term intended by its nature to survive will continue after termination.

18. Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by events outside its reasonable control, including major internet or utility failure, natural disaster, epidemic, war, civil unrest, government action, labor disruption, widespread platform outage or cyberattack not caused by that party’s failure to follow an agreed safeguard.

The affected party should notify the other when reasonably possible and take practical steps to reduce the impact. This section does not excuse payment for services already performed or approved non-cancelable third-party costs.

19. Disputes and Governing Law

Before starting formal proceedings, a party should provide written notice describing the issue and requested resolution so the parties can attempt to resolve it in good faith. This does not prevent urgent action for misuse of confidential information, intellectual property, security or another matter requiring immediate relief.

The governing law, forum and any agreed dispute process for a paid engagement are those stated in the applicable service agreement or order form. Where that document is silent, the parties retain their rights and obligations under the law applicable to the transaction, including access to any forum that cannot lawfully be waived.

20. General Provisions

• Entire agreement: The applicable service documents, incorporated policies and these Terms form the agreement for their subject matter and supersede prior statements on that subject.
• Changes to scope: A service scope, fee or material obligation may be changed only through a written method accepted under the governing service agreement.
• Assignment: A client may not transfer an engagement without VA Force’s written consent. VA Force may assign an engagement as part of a reorganization, financing or sale, subject to applicable law and continuing obligations.
• Subcontracting: VA Force may use assistants or subcontractors to perform services, provided applicable confidentiality and service obligations are passed through as required.
• Severability: If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue.
• No waiver: A delay in enforcing a right is not a waiver of that right.
• Third-party rights: Except for indemnified parties expressly identified in these Terms, no third party may enforce them unless applicable law requires otherwise.
• Electronic communications: Email, electronic signatures and digital acceptance may satisfy writing or signature requirements where legally permitted.

21. Changes to These Terms

VA Force may update these website Terms to reflect legal, security, service or operational changes. The revised version will be posted with a new effective date and applies prospectively. An update does not override a signed service agreement.

Material changes affecting an ongoing paid engagement will be handled according to the notice and amendment requirements in the applicable agreement and law. Continued website use after the effective date constitutes acceptance of the revised website-use terms where legally permitted.

22. Contact and Legal Notices

For questions about these Terms, email VA Force. For a formal notice, use the subject line “Legal Notice” and include your full name, company, account email and the service or matter involved. Cancellation and billing notices must follow the process stated in the applicable service agreement or Refund Policy.