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Ticket Management
Triaging, categorising, prioritising, and responding to inbound support tickets across your helpdesk with full adherence to your SLAs and escalation rules.
VA Force provides dedicated customer support virtual assistants who handle live chat, email tickets, phone support, order management, and social media, working inside your helpdesk tools with your tone of voice and your SOPs.
No commitment · 2-hour response guarantee
Hiring a full-time in-house customer support agent in the US costs $35,000 to $55,000 per year before training, benefits, and turnover. Generic call centres offer volume but zero brand voice, zero ownership, and zero accountability. VA Force gives you a dedicated customer support virtual assistant who knows your products, follows your SOPs, works in your helpdesk, and genuinely cares about your customers at a fraction of the cost, starting from just 3 hours per day.
Your customers reach out on every platform. Your VA Force support VA covers them all consistently, professionally, and in your brand voice.
Real-time chat responses on your website, Shopify store, or app. Average first-response under 2 minutes during covered hours.
Tidio · Intercom · DriftProfessional, on-brand email responses to support tickets, handled inside your helpdesk with full template and SOP adherence.
Zendesk · Freshdesk · Help ScoutInbound and outbound phone support via your VoIP system, including call logging, escalation handling, and follow-up coordination.
RingCentral · Aircall · DialpadMonitoring and responding to DMs, comments, and mentions on Instagram, Facebook, Twitter/X, and TikTok in your brand tone.
Instagram · Facebook · Twitter/XBeyond just answering tickets, your VA manages the entire customer experience lifecycle from first contact to resolution and follow-up.
Triaging, categorising, prioritising, and responding to inbound support tickets across your helpdesk with full adherence to your SLAs and escalation rules.
Handling order status enquiries, shipping updates, return requests, exchange processing, and refund coordination integrated with your eCommerce platform.
Responding to PayPal disputes, Stripe chargebacks, and marketplace claims with structured evidence packages.
Writing, updating, and organising FAQ articles, help centre content, and self-service documentation to reduce ticket volume over time.
Logging every interaction, updating contact records, tagging customers by issue type, and maintaining clean CRM data across your support workflow.
Monitoring and responding to reviews on Google, Trustpilot, G2, Capterra, and Amazon while flagging negative feedback and product issues.
Reaching out post-purchase, post-resolution, or after churn signals to improve customer satisfaction, reduce churn, and generate positive reviews.
Our support VAs have hands-on experience in the platforms, workflows, and customer expectations of each sector.
Order tracking, returns, refunds, product questions, shipping disputes, and marketplace management for Shopify, WooCommerce, Amazon, and eBay sellers.
Onboarding support, feature queries, bug triage, subscription and billing help, and escalation coordination for software companies with growing user bases.
HIPAA-aware patient communication, appointment reminders, insurance queries, and non-clinical patient support for medical practices and health brands.
Tenant enquiries, property management requests, maintenance coordination, and lead qualification for property managers, landlords, and real estate agencies.
Student support, course access issues, LMS queries, payment and enrolment help, and community moderation for online course creators and EdTech platforms.
General customer-facing communication, inbound enquiry handling, appointment booking, and client onboarding support for professional services firms.
We set clear SLA targets with every engagement and report on them weekly. No vague promises, just real numbers and real accountability.
The difference between a VA Force support VA and outsourced call centre agents is simple: your VA actually knows your business.
Your VA works exclusively on your customer support during their committed hours. They learn your products, your customers, and your workflow.
We onboard your VA with your tone of voice guidelines, approved templates, escalation rules, and SOPs.
Need support beyond 9 to 5? VA Force can schedule multiple VAs to cover extended business hours, weekends, or 24/7 rotations.
Every week you receive a report covering ticket volume, first response time, resolution rate, CSAT scores, and top customer issue categories.
From your free consultation to your VA handling real customer tickets in under 48 hours.
Tell us your helpdesk, support channels, ticket volume, business hours, and key customer issues.
We match you with a support VA experienced in your industry, platform, and ticket type within 24 hours.
Your VA is set up in your helpdesk, trained on your products, and briefed on your templates and escalation rules.
Your VA handles real tickets from day one. Weekly reports keep you fully informed on performance and trends.
Common questions from eCommerce brands, SaaS founders, and small business owners about outsourcing customer support.
Book your free consultation today. We will match you with a dedicated customer support VA within 24 hours. No commitment required.
Choose a time that works for you. We will discuss your support channels, ticket volume, required coverage, tools, timezone, and the best customer support virtual assistant setup for your team.